FREQUENTLY ASKED QUESTIONS

Where are DT Line products made?

DT Line works with a made-to-order production model. Some products are manufactured individually in collaboration with trusted fulfillment partners, including Printful and Trendsi.
Production facilities may be located in Europe or other regions outside Ukraine.

⸻

How long does order processing and delivery take?

Production time: 2–5 business days.
Estimated delivery time: 7–20 business days, depending on the product and destination country.

Delivery times may vary due to customs processing or local courier services.

⸻

Do you ship to Ukraine and Europe?

Yes. DT Line ships to Ukraine and selected European countries.
Orders are delivered via international postal and courier services.

⸻

Will I receive tracking information?

Yes. Once your order is shipped, you will receive a tracking number by email, allowing you to monitor the delivery status.

⸻

What is your return policy?

You may request a return within 14 days of receiving your order, in accordance with applicable consumer protection laws.
Please note that items made to order may be subject to specific return conditions. Full details are available upon request.

⸻

How can I contact DT Line?

You can contact us at info@dtline.store or via the contact form on our website.
Our support team will be happy to assist you.